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Updated: Jul 19, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Nortel 920-471 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | Nortel Converged Office CS 1000 Rls.5.x Config and Networking |
| Exam Number: | 920-471 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Related Certifications: | 920-470 Converged Office CS 1000 Rls.5.x Planning & Engineering Nortel Certified Technology Specialist (NCTS) - Converged Office |
| Passing Score: | 72% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 62 |
| Exam Price: | $125 USD |
| Certificate Validity Period: | Retired since November 30, 2010 |
| Available Languages: | English |
| Recommended Training: | CS 1000 Rls.5.x Configuration & Networking Training |
| Exam Registration: | Registration Service |
| Sample Questions: | Nortel 920-471 Sample Questions |
| Exam Way: | Proctored onsite at authorized test centers (formerly Prometric) |
| Pre Condition: | Recommended: Knowledge of CS 1000 Rls.5.x and IP telephony fundamentals; no mandatory prerequisite exam |
| Official Syllabus URL: | No longer available (Nortel certification program discontinued) |
Nortel 920-471 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Converged Office Features & Integration | 15% | - Management and monitoring tools - Unified communications integration - Survivability and redundancy features |
| Maintenance & Troubleshooting | 10% | - Common fault isolation - System backup and restore - Software upgrades and patches |
| IP Networking & Infrastructure | 25% | - IP addressing and VLAN design - Quality of Service (QoS) implementation - Network routing and redundancy |
| Configuration & Provisioning | 30% | - Media Gateway and IP terminal setup - Dial plan and routing configuration - NRS (Network Routing Service) setup - Call Server configuration |
| CS 1000 Rls.5.x Architecture & Overview | 20% | - Converged Office solution overview - System components and hardware - Software architecture and releases |
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