Try Salesforce : ADX261 practice torrent pass for sure

Updated: Jul 29, 2026

No. of Questions: 199 Questions & Answers with Testing Engine

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Salesforce ADX261 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Knowledge Management: It explains Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices as well as determining how to configure Knowledge.
Topic 2
  • Case Management: Discussion of different capabilities of Service Cloud automation. Explaining how to configure service entitlements, milestones, assets, business hours, and service-level agreements in Service Cloud. It also explains case deflection strategies and case management solution from creation to closure.
Topic 3
  • Industry Knowledge: It explains the factors that influence KPIs and key Contact Center metrics. Moreover, it discusses risks, benefits, and business challenges. Lastly, it focuses on industry standards and general capabilities.
Topic 4
  • Contact Center Analytics: The topic discusses develop reports and dashboards in Salesforce.
Topic 5
  • Intake and Interaction Channels: It discusses recommending the suitable approach to intake channels and their design. The topic also discusses the use cases and functionality for proposed interaction channels. Lastly, it delves into design considerations and best practices.
Topic 6
  • Service Cloud Solution Design: It delves into assessing customer requirements to determine limitations, and design trade-offs for the service agent experience and interaction channels. The topic also discusses data security and compliance requirements.
Topic 7
  • Integrations: Explains use cases and considerations for core Service Cloud integrations.

Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud

Salesforce ADX261 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Administer and Maintain Service Cloud
Exam Number:ADX261
Exam Price:USD 200 (typical Salesforce certification exam fee)
Real Exam Qty:Approx. 60 (official exam); some training providers vary
Certificate Validity Period:3 years
Available Languages:English
Passing Score:Not officially published
Exam Format:Multiple Choice, Multiple Select, Scenario-based questions
Exam Duration:120 minutes
Related Certifications:Salesforce Certified Service Cloud Consultant
Recommended Training:Service Cloud Fundamentals on Trailhead
Salesforce Service Cloud Consultant Trailmix
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce ADX261 Sample Questions
Exam Way:Online proctored or test center exam (via Salesforce certification platform)
Pre Condition:Recommended: Salesforce Administrator certification or equivalent hands-on experience with Salesforce Service Cloud
Official Syllabus URL:https://trailhead.salesforce.com/en/credentials/servicecloudconsultant

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