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Updated: May 31, 2026
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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.
A) status
B) Total price
C) External ID
D) Transfer status
2. When a user creates service tickets, what product type is supported for determining the warranty?
A) Entitlement product
B) List product
C) Registered product
D) Individual product
3. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.
A) You want to perform fine-tuning activities.
B) You want to standardize system access
C) You want to restrict drop-down list values for a specific group of users.
D) You want to make custom reports available on the home page
E) You want to set up a service agent for an administrator
4. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.
A) Service contract
B) Maintenance plan
C) Pricing condition
D) Warranty
5. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.
A) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
C) Upload Microsoft excel worksbook to SAP Cloud for Customer
D) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C | Question # 3 Answer: A,B,C | Question # 4 Answer: B,D | Question # 5 Answer: B,C |
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