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Updated: Jul 31, 2026

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SAP C_C4H320_02 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Commerce Cloud Business User
Exam Number:C_C4H320_02
Passing Score:65%
Related Certifications:SAP Commerce Cloud
SAP Customer Experience (CX)
Certificate Validity Period:SAP Global Certification is subject to stay current requirements (typically annual updates required via stay current assessments)
Exam Duration:180 minutes
Exam Format:Multiple choice, Multiple response
Real Exam Qty:80
Exam Price:USD 500 (varies by region)
Available Languages:English
Recommended Training:SAP Commerce Cloud Business User Training
Exam Registration:SAP Certification Hub
Sample Questions:SAP C_C4H320_02 Sample Questions
Exam Way:Online proctored or test center exam via SAP authorized testing provider
Pre Condition:Basic knowledge of e-commerce processes and SAP Commerce Cloud recommended
Official Syllabus URL:https://training.sap.com/certification/

What is the expense of Commerce Cloud Business User

The expense of Commerce Cloud Business User is $250.

  • Length of Examination: 180 minutes
  • Passing Score: 63%
  • Format: Multiple decisions, different answers
  • Number of Questions: 80

Reference: https://training.sap.com/certification/c_c4h320_02-sap-certified-application-associate---sap-commerce-cloud-business-user-g/

Certification Path for Commerce Cloud Business User

Coming up ensuing are pre-fundamentals for the test:

  • Introduces item demonstrating and list the board, clarifies idea of item variations, order, grouping and packages, just as the information the executives inside item cockpit in backoffice
  • Introduces the essential request the board augmentations and the highlights of request the executives administrations module, just as the client care functionalities by means of Assisted Service Mode (ASM) and the client assistance cockpit in backoffice
  • Explains the ordinary use for Cron Jobs, impex contents, work process and addons, distinguishing proof of the progressive system of clients and clients' jobs, approval rules. Presents the arrangement and engineering of SAP business cloud and trade cloud variant 2 (otherwise called ccv2). Inlcudes extra information about SAP upscale trade, GDPR support, compartment support and other industry explicit gas pedals
  • Describes essential choices for coordinating SAP Commerce Cloud with other SAP frameworks and programming arrangements
  • Identifies standard usefulness accessible in SAP Commerce Cloud for search and route through SOLR, estimating, shopping basket taking care of, checkout types, advancements and coupons, B2B trade
  • Describes the information design, highlights and functionalities, just as the graphical UI of web content management,(also known as SmartEdit). Likewise presents the personalization module the connected setup in SmartEdit

SAP C_C4H320_02 Exam Syllabus Topics:

SectionObjectives
Product Content and Catalog Management- Product content management
  • 1. Product data modeling
    • 2. Media and assets handling
      - Catalog structure
      • 1. Products and variants
        • 2. Categories and classification
          Order Management and Customer Processes- Customer management
          • 1. Customer accounts and profiles
            • 2. B2B vs B2C scenarios
              - Order lifecycle
              • 1. Order creation and fulfillment
                • 2. Cart and checkout process
                  Pricing and Promotion- Pricing mechanisms
                  • 1. Discounts and promotions
                    • 2. Price calculation and rules
                      Business User Operations- Backoffice usage
                      • 1. Product and catalog maintenance
                        • 2. Order and customer management tools
                          - Content and storefront management
                          • 1. Storefront configuration basics
                            • 2. CMS and content editing
                              SAP Commerce Cloud Fundamentals- Architecture and core concepts
                              • 1. SAP Commerce Cloud overview
                                • 2. System architecture and components

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