Updated: Aug 04, 2026
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| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant Exam |
| Exam Number: | EX-CON-101 |
| Available Languages: | English, Japanese, French, German, Spanish |
| Passing Score: | 65% |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 1 year (requires maintenance via Salesforce certification maintenance modules) |
| Real Exam Qty: | 60 multiple-choice/multiple-select questions |
| Exam Price: | $200 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Recommended Training: | Salesforce Trailhead Experience Cloud Learning Path Salesforce Experience Cloud Consultant Certification Guide |
| Exam Registration: | Salesforce Credentialing Registration Webassessor Exam Scheduling |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam or onsite test center (Pearson VUE / Kryterion Webassessor) |
| Pre Condition: | No mandatory prerequisite, but Salesforce Certified Administrator or equivalent CRM experience is strongly recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 2: Security and Access | - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility - User authentication and login methods |
| Topic 3: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 4: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 5: Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Topic 6: Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
1. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
A) Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
B) Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
C) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
D) A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
2. No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
A) Any active user in an org can be assigned as the default owner of records created by guest users.
B) Default owner does not need Read/Write access to view the records created byguest users.
C) Setting the default owner for records created by guests is an option in Experience Cloud sites.
D) When possible, oneshould create and assign queues as owners of records created by quest users.
E) Queues cannot be assigned as owners of records created by guest users.
3. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
A) Customer Service template does not allow record pages for custom objects out-of-the-box.
B) Customer Community Plus license allows only up to 2 million users per org.
C) Customer Community Plus license does not allow access to custom objects.
D) Customer Service template does not allow downloading documents out-of-the-box.
4. Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?
A) The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
B) The Record Detail component will only show record details for the Case object.
C) The Record Detail component is a custom component and was not configured correctly
D) The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
5. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
A) Default point system and set of reputation levelsbecome available.
B) Customer portal members gain theability to provide badges to other members.
C) Chatter influence is removed from the Contribution section on the Profile page.
D) Inactive and active members are assigned default reputation points.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C,E | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A,D |
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