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Updated: Jul 13, 2026

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Microsoft MB2-713 Exam Syllabus Topics:

TopicDetailsWeights
Configure Microsoft Dynamics CRM

Configure Dynamics CRM settings
-Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams

Manage Dynamics CRM security
-Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy

25%
Implement business rules, workflows, and business process flows

Implement and manage business rules
-Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions

Implement and manage workflows, dialogs, and custom actions
-Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions

Implement and manage business process flows
-Understand business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows

24%
Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations

Create and manage Dynamics CRM solutions
-Understand solution components; identify solution types; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions

Customize Dynamics CRM forms
-Understand the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients

Implement Dynamics CRM views and visualizations
-Understand view types; manage system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes

24%
Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields

Manage Dynamics CRM entities
-Manage entity ownership; manage entity properties; understand system and custom entities

Configure field customizations
-Understand and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons

Implement entity relationships
-Understand relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles

27%

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-713.aspx

Microsoft MB2-713日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM 2016 Sales
Exam Number:MB2-713
Exam Format:Multiple choice, Case studies, Scenario-based questions
Exam Duration:120 minutes
Passing Score:700/1000
Related Certifications:Microsoft Dynamics CRM 2016 Customization and Configuration
Microsoft Dynamics 365 Sales Functional Consultant
Exam Price:Approximately USD 165 (may vary by region)
Available Languages:English
Certificate Validity Period:Retired (no longer available; replaced by Dynamics 365 certifications)
Real Exam Qty:40-60
Recommended Training:Microsoft Learn Dynamics CRM resources
Exam Registration:Microsoft Certification Overview
Sample Questions:Microsoft MB2-713日本語 Sample Questions
Exam Way:Online proctored or test center (depending on Microsoft certification provider availability at time of offering)
Pre Condition:No formal prerequisites required, but familiarity with Microsoft Dynamics CRM 2016 Sales module is recommended.
Official Syllabus URL:https://learn.microsoft.com/

MB2-713 - Microsoft Dynamics CRM 2016 Sales

The MB2-713 exam is part of the CRM Core Certification. This exam measures your ability to work with Dynamics CRM 2016.

This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 Customization and Configuration. The certification is for administrators, system engineers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:

  • Manage and Configure Dynamics CRM settings
  • Manage leads, sales order process and opportunities
  • Manage Dynamics CRM sales management components and product catalog
  • Configure collaboration with email and Office Suite integration
  • Perform sales analysis managing metrics sales and goals
  • Understand the role of the product catalog and price lists

High level topics covered by our practice test

This Web Simulator is for Candidates Consultants who sells and implements sales modules in Microsoft Dynamics CRM 2016. Candidates are usually sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and need a working knowledge of Dynamics CRM features and functionality.

The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creatina background in the business process as well as Microsoft Office.

Our MB2-713 exam dumps will include those topics:

  • Manage metrics and perform sales analysis (23%)
  • Integrate Microsoft Dynamics CRM with other products (22%)
  • Manage leads, opportunities, and sales (30%)
  • Manage Microsoft Dynamics CRM components and the product catalog (24%)

For more info visit: Microsoft Official MB2-713 Exam Reference

Microsoft MB2-713日本語 Exam Syllabus Topics:

SectionObjectives
Manage Dynamics CRM Sales Functionality- Configure sales settings
  • 1. Currency and product catalog setup
    • 2. Sales territories and quotas
      Product and Pricing Management- Product catalog configuration
      • 1. Price lists and discounting
        • 2. Product families and bundles
          Manage Leads and Opportunities- Opportunity management
          • 1. Opportunity stages and sales process flows
            • 2. Closing opportunities (won/lost)
              - Lead lifecycle management
              • 1. Qualify and disqualify leads
                • 2. Lead routing and assignment
                  Sales Automation and Workflow- Automation rules
                  • 1. Workflows and business rules
                    - Business process flows
                    • 1. Stage-based sales processes
                      Reporting and Sales Analytics- Sales reports
                      • 1. Standard CRM reports
                        • 2. Dashboards and charts

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