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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Submit a ticket to Genesys Cloud support.
C) Resend the invite.
D) Tell John to be patient and wait for the email to arrive.
E) Reset John's password and let him know the password to log in with.

2. How do you represent your organization when you contact the Genesys Cloud support team?

A) Organization ID
B) Agent Name
C) Company Name
D) ID

3. Calling Name and Address can be overridden.

A) False
B) True

4. Where can you find people in your organization and add external contacts to the organization?

A) Location
B) Activity
C) Directory
D) Documents

5. Which button would you click to mute yourself when on a call?

A) Vertical bars
B) Microphone
C) Drop-down arrow
D) Dialpad
E) Phone with down arrow

Solutions: