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| Section | Weight | Objectives |
|---|---|---|
| Integration APIs | 25% | - Connect Web Services for SOAP - Authentication and Security - Connect REST API - Connect for PHP |
| Agent Desktop & Console Extensions | 15% | - Desktop Add-ins using .NET - Agent Scripting and Workflows - Console Customization |
| Oracle B2C Service Architecture & Data Model | 20% | - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) - Data Access and Security Model - Custom Objects and Fields |
| Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
| Customer Portal Customization | 35% | - Look and Feel Customization - Portal Framework and Deployment - Standard and Syndicated Widgets - Custom Widget Development - Models, Controllers and JavaScript |
1. You want to write a custom widget that allows input of Incident Custom Fields that has both required and nonrequired fields.
Identify the correct method using the Connect for PHP API to determine which fields are required when saving an existing incident.
A) Use ROQL to fetch the incident and inspect constraints to see if is_required_for_save is set to true.
B) Make a call to the rncphp\incident: :getMetadata() static method to inspect the is_recfu.ireci_for_upcia.te constraint of each custom field.
C) Use ROQL to query the incident and look at the constraint of each custom field to see if is_required_for_save IS set to true.
D) Make a call to the RNCPHPMncident: :getRequired() static method to inspect the is_required_for_update constraint of each custom field.
2. A developer wants to check all the widgets that are present on the home page of the customer portal. Which steps must be followed to initiate Widget Inspector?
A) On the home page of the customer portal, press "Alt + I" to initiate Widget Inspector.
B) On the customer portal admin dashboard, click Widget Inspector to go to the customer portal and press
"Alt + I."
C) Use a WebDav tool to go into FileManager. Open the home.php file to check all the widget rn tags.
D) On the customer portal admin dashboard, go to Widget Info to find where the widget has been used on the customer portal pages.
3. A developer wants to see the SimpleSearch widget only under the answers folder pages. Which is the correct code to implement it in the standard template?
A)
B)
C)
D)
E)
A) Option A
B) Option B
C) Option C
D) Option E
E) Option D
4. You are creating the authentication portion of an add-in and have several options.
The agents will haveaccess to use the Connect Web Services (CWS) API and session authentication. Each agent will require a unique login to the system, and audit history should be aggregated by a unique agent.
Identify the correct way to handle authentication in an add-in.
A) Authenticate via username and password that are stored in add-in server configuration variables.
B) Authenticate via staff account and session ID by calling prepareConnectsession.
C) Authenticate via a customized SAML authentication structure.
D) Authenticate via a single username and password that is stored in a text file included with the add-in.
5. What are the two limitations of a Connect Web Service for SOAP (CWSS) request?
A) 20000 ROQL output rows per QueryCSV SOAP request
B) 100 objects per CRUD request
C) 100 ROQL statements per CRUD request
D) 1000 objects returned via aQueryObjects request
E) 1000 BATCH items per CRUD request
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D,E |
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