Last Updated: Jul 30, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Integration Architecture | - Event-driven architecture
|
| Topic 2: Security and Data Governance | - Customer data protection - Access control and identity management |
| Topic 3: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 4: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Topic 5: Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
1. A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
A) SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
B) Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
C) Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
D) Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
2. As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7
A) Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
B) A multi-phased approach with functionality across all clouds delivered to production in each phase.
C) Reduce the overall timeline by removing most non-functional requirements around reliability and performance.
D) Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
3. A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?
A) Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
B) Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
C) Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
D) Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
4. Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?
A) B2C Commerce
B) Experience Cloud
C) Service Cloud
D) Salesforce Identity
5. A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers
A) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
B) Consider deleting all of the customer data in order to adhere to the requirements.
C) Restricting data within Service Cloud requires contacting a Service Cloud account representative.
D) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
E) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A,D,E |
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