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Updated: Sep 12, 2026

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Avaya 132-S-713.4 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Proactive Contact Solutions Implementation Exam
Exam Number:132-S-713.4
Passing Score:70%
Exam Format:Multiple Choice
Exam Duration:90 minutes
Real Exam Qty:65
Available Languages:English
Related Certifications:Avaya Proactive Contact Solutions Specialist Credential
Exam Way:Computer-based exam delivered through an authorized testing platform or Avaya certification program.
Pre Condition:Recommended knowledge and experience with Avaya Proactive Contact Solutions implementation and administration; no mandatory prerequisite exam publicly specified.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 132-S-713.4 Exam Syllabus Topics:

SectionObjectives
Solution Architecture and Components- Proactive Contact Solution Overview
  • 1. System architecture
  • 2. Deployment models
  • 3. Major components
Installation and Initial Configuration- Platform Installation
  • 1. Licensing and activation
  • 2. Software installation
  • 3. Initial system setup
Administration and Maintenance- System Administration
  • 1. Monitoring and logging
  • 2. Backup and restore
  • 3. Performance management
Integration- External System Integration
  • 1. CTI integration
  • 2. Database connectivity
  • 3. Contact center integration
Troubleshooting- Problem Resolution
  • 1. Configuration troubleshooting
  • 2. Installation troubleshooting
  • 3. Operational issue diagnosis
System Configuration- Operational Configuration
  • 1. Campaign configuration
  • 2. Agent and supervisor configuration
  • 3. Calling lists and records
  • 4. Dialer configuration

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