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Updated: Aug 15, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Passing Score: | 68% |
| Related Certifications: | Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) |
| Available Languages: | English |
| Exam Price: | $245 USD |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Real Exam Qty: | 50 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
| Omnichannel Communications | 15% | - Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup |
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization |
| Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements |
| Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
A) allows the display of a product hierarchy specifically for service purposes
B) allows you to use the same product hierarchy as sales
C) allows use of a simpler hierarchy
D) requires less work and effort
2. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
A) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B) It is configured exclusively via the Engagement Cloud Security Console.
C) It enables anonymous users to search the DCS knowledge base.
D) It does not require matching passwords between Engagement Cloud and DCS.
3. Which two options are true about role synchronization for Digital Customer Service (DCS)?
A) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B) is required for every DCS instance
C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
D) is real time
4. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
A) The Starts When criteria of the milestones is not True.
B) The scheduled process has not been set up.
C) No default coverages are set up.
D) Entitlement rules are not valid for the service request.
5. What is the main function of the Data Security Policies?
A) defines the privileges and roles a particular user can have
B) defines the views or functionalities the user can access
C) defines the views the application can access
D) defines the data a particular user can see and/or modify
E) defines the actions a particular user can do
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,C | Question # 3 Answer: B,D | Question # 4 Answer: A,B,C | Question # 5 Answer: B |
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