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Updated: Oct 20, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 / 3000-3 |
| Passing Score: | 70% |
| Exam Format: | Scenario-based, Multiple Choice |
| Real Exam Qty: | 59 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya SME Communications Solutions Avaya IP Office Implementation |
| Available Languages: | English |
| Certificate Validity Period: | Retired since June 23, 2012 |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Topic 2: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Power options and hardware compatibility - Control units and expansion modules |
| Topic 3: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Topic 4: Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Topic 5: Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs - Customer productivity and business requirements |
| Topic 6: Maintenance & Troubleshooting | 10% | - Common issue resolution - Performance verification - Fault diagnosis and monitoring |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. Advanced Summary Reporter
- B. System Status Application
- C. Historical Reporting Application
- D. Call Detail Reporter
Correct Answer: B 🗳️
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
- A. Set user profiles to Virtual
- B. User and SIP extension in IP Office
- C. Available VCM resource
- D. User profile set to Teleworker
- E. Advanced System license
Correct Answer: B,C 🗳️
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
- A. Office Video Softphone
- B. Office Phone Manager Pro
- C. Office Voice Portal
- D. Office Softconsole
Correct Answer: A 🗳️
Which two email client are supported for IP Office IMAP services? (Choose two.)
- A. Microsoft office Communicator
- B. Lotus Messages
- C. Lotus Notes
- D. MS Outlook
Correct Answer: C,D 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
- A. G.729(a) for the SIP trunk and G.711 for the IP telephones
- B. G.711 for the SIP trunk and G.729(a) for the IP telephones
- C. G.711 for the SIP trunk and G.711 for the IP telephones
- D. G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
Correct Answer: C 🗳️
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