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Updated: Jul 29, 2026
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Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Unified Contact Center Enterprise Design (UCCED) |
| Exam Number: | 642-241 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions, Design simulation items |
| Certificate Validity Period: | Retired (legacy exam, no longer offered) |
| Related Certifications: | Cisco Contact Center Certifications CCNP Collaboration (legacy track) |
| Exam Duration: | 90-120 |
| Exam Price: | $200-300 USD (varies by region) |
| Real Exam Qty: | 45-65 |
| Passing Score: | Cisco does not publicly disclose passing score |
| Sample Questions: | Cisco 642-241 Sample Questions |
| Exam Way: | Onsite or online proctored exam (historically delivered via Pearson VUE) |
| Pre Condition: | Recommended: Cisco voice/contact center foundational knowledge; experience with Cisco UCCE or CCNP Collaboration-level understanding |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Monitoring | 10% | - Historical and real-time reporting
|
| Topic 2: Call Routing and Dial Plan Design | 20% | - Integration with PSTN and enterprise telephony
|
| Topic 3: Peripheral Gateway and System Integration | 15% | - PG configuration and role
|
| Topic 4: Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Deployment models
|
| Topic 5: Design Best Practices and Capacity Planning | 15% | - Best practice design principles
|
| Topic 6: Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?
A) from the call arrival to the point that the agent hangs up
B) from the transfer to IVR to the point that the agent hangs up
C) from the call arrival to the point that the agent is ready
D) from the call arrival to the point that the agent answers
2. With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?
A) 192
B) 1500
C) 3000
D) 96
3. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?
A) Cisco ICM Peripheral Gateway
B) Cisco ICM Administration Client
C) Cisco ICM Logger
D) Cisco ICM Call Router
4. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?
A) show trace
B) show debug
C) show log
D) show level
5. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?
A) in the Media Routing Peripheral Gateway for the dialer
B) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
C) in the dialer process on the Peripheral Gateway
D) in the campaign manager on the Logger A server
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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