Updated: Aug 04, 2026
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004-1 |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60-66 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Aura Integration Avaya CS1000 Administration |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training: CS1000 Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: | Avaya 7004-1 Sample Questions |
| Exam Way: | Online proctored or onsite testing at authorized test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya CS1000, IP telephony, and networking fundamentals |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
| Section | Weight | Objectives |
|---|---|---|
| System Maintenance & Operations | 25% | - System monitoring and performance management - Backup and recovery procedures - Software upgrades and patching |
| System Architecture & Overview | 20% | - Avaya Aura integration - Hardware and software versions - CS1000 platform components |
| Configuration & Feature Management | 25% | - Feature activation and management - Dial plan and routing configuration - User and station administration |
| Troubleshooting & Diagnostics | 20% | - Fault isolation methodology - Network and signaling problems - Call processing issues |
| Security & System Integrity | 10% | - Access control and user rights - Security best practices |
1. Click the Exhibit button.
Consider the a customer's dialing plan shown in the exhibit, which detail on-net and off-net dialing requirements:
TIE trunks between Location A and Location B are currently out of service.
TIE trunks between Location B and Location D are currently out of service.
All over TIE trunks are fully functional.
Which route will a call to LOC 304-2001 take if it originates from location B?
A) TIE BD to Location D, then TIE CD to Location C then TIE AC to Location A
B) TIE AB to Location A.
C) The call will not leave the originating PBX
D) TIE BD to Location D.
2. Click the Exhibit button.
A customer has a Communication Server 1000RIs. 7 x system. Telephone users are required to use Basic Alternate Route Selection (BARS) to make toll calls.
What Class of Service (CLS) adjustment must you make telephone in order to allow the system to use the telephone network class of service (NCOS) to determine call eligibility?
A) change the CLS entry SRE to UNR
B) change the CLS entry SRE to CTD
C) change the CLS entry SRE to CUN
D) change the CLS entry SRE to FR2
3. Click the Exhibit button.
A customer requires that two of its employees be able to place toll calls to Australia, while all other employees are restricted to local dialing only. The customer's Communication Server 1000 is programmed with all required NCOS, FRL and Route List Index (RLI).
What is the most restrictive NCOS to assign to the two employees required to make toll call Australia given the tables, assuming that the call must complete over RLI 2 and the user must be able to use any RLI 2 entry to reach Australia?
A) NCOS 5
B) NCOS 2
C) NCOS 3
D) NCOS 4
E) NCOS 1
4. Which IP Peer Networking component provides the centralized call routing for Communication Server 1000 systems in an Avaya Aura network solution?
A) Call Manger
B) System manager
C) Session Border Controller
D) Session Manager
5. What new prompt is added to an IP set configuration to allow for assigning a set for Zone Based Doling?
A) the DIALPLAN prompt
B) the ZBO prompt
C) the ZONE prompt
D) the NUMZONE prompt
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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