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Updated: Aug 08, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Nortel 920-196 Exam Overview:
| Certification Vendor: | Nortel Networks (later Avaya) |
| Exam Name: | Nortel BCM 50/200/400 Sales Engineering |
| Exam Number: | 920-196 |
| Related Certifications: | Nortel Business Communications Manager (BCM) certifications |
| Exam Format: | Multiple choice (historical/legacy exam format) |
| Available Languages: | English |
| Recommended Training: | Avaya Learning (BCM / legacy Nortel courses) |
| Exam Registration: | Avaya Training and Certification (legacy Nortel BCM programs) |
| Sample Questions: | Nortel 920-196 Sample Questions |
| Exam Way: | Historically computer-based exam delivered via Nortel/Avaya certification testing platforms (availability may now be retired). |
| Pre Condition: | No formal prerequisite publicly documented; knowledge of telephony or BCM systems recommended (legacy certification). |
Nortel 920-196 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony and Unified Communications Features | - Call routing, voicemail, and IVR features - VoIP and traditional telephony integration |
| Topic 2: Administration and Troubleshooting Concepts | - Basic fault isolation and resolution concepts - System management tools overview |
| Topic 3: Sales Engineering Fundamentals | - Solution mapping and product positioning - Customer requirement analysis |
| Topic 4: BCM Product Overview | - BCM 50 / 200 / 400 platform architecture - Core system capabilities and positioning |
| Topic 5: System Configuration and Deployment Basics | - Initial setup and provisioning concepts - Network integration and connectivity |
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