Updated: Sep 04, 2026
No. of Questions: 86 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X Support Essentials 10.8 Exam |
| Exam Number: | 9L0-412 |
| Passing Score: | 730 / 73% |
| Related Certifications: | Apple Certified Mac Technician (ACMT) |
| Exam Price: | Approx. $150 USD |
| Exam Format: | Fill-in-the-blank, True/false, Multiple-choice, Scenario-based |
| Available Languages: | French, English, Japanese, German, Spanish |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 80–86 (plus 5 unscored survey questions) |
| Exam Duration: | 105–120 |
| Recommended Training: | OS X Support Essentials 10.8 Official Course |
| Exam Registration: | Apple Training & Certification Pearson VUE Registration |
| Sample Questions: | Apple 9L0-412 Sample Questions |
| Exam Way: | Proctored onsite at Pearson VUE testing centers; online proctoring not available for this retired exam |
| Pre Condition: | No mandatory prerequisites; recommended experience with OS X Mountain Lion and basic IT support knowledge |
| Official Syllabus URL: | https://training.apple.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 20% | - System Setup and Preferences
|
| Topic 2: File Systems and Data Management | 20% | - Data Access and Backup
|
| Topic 3: User Accounts and Security | 20% | - Security and Privacy
|
| Topic 4: Troubleshooting and Maintenance | 10% | - Common Issue Resolution
|
| Topic 5: Applications and Processes | 15% | - System Processes
|
| Topic 6: Network Configuration and Services | 15% | - Network Services
|
Question 1
Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?
A. Because OS X archives errors from the session to the log only during a shutdown.
B. Because OS X performs disk checks on startup only after a shutdown.
C. Because OS X loads a clean user session on startup only after a shutdown.
D. Because the Mac does a full POST on startup only after a shutdown.
Question 2
On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?
A. Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
B. Choose Show View Options from the View menu, and select the option "Show all filename extensions."
C. Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
D. Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
Question 3
A new 5 MB file was backed up by Time Machine yesterday. Today the file was edited, and has grown to 6 MB. It is about to be backed up by Time Machine again. How does Time Machine perform this backup?
A. Time Machine identifies the 1 MB of file changes, copies those changes to a new file on the backup drive, and keeps both the new backup file and the original backup file.
B. Time Machine identifies the 1 MB of file changes, copies those changes to a new file on the backup drive, then creates a 500 KB parity file, and keeps all three files: the two new files representing the 1 MB of file changes, and the original backup file.
C. Time Machine copies the 6 MB file to the backup drive, and deletes the original backup copy of the file from the backup drive.
D. Time Machine copies the 6 MB file to the backup drive, and keeps both the new backup file and the original backup file on the backup drive.
Question 4
You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?
A. You cannot see its contents, but you can add files to it.
B. You can neither see its contents nor add files to it.
C. You can see its contents, but you cannot add files to it.
D. You can see its contents and you can add files to it.
Question 5
How do you reset the printing system in OS X Mountain Lion?
A. Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.
B. Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
C. Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
D. Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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