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Updated: Sep 13, 2026

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SAP C-C4HFSM-91 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - SAP Field Service Management 19Q1
Exam Number:C-C4HFSM-91
Related Certifications:SAP Certified Application Associate - SAP Service Cloud
SAP Customer Experience Certifications
Certificate Validity Period:Certification valid for the respective SAP product release
Exam Price:USD 550
Real Exam Qty:80
Exam Duration:180 minutes
Exam Format:Scenario-Based Questions, Multiple Response, Multiple Choice
Available Languages:English
Passing Score:63%
Sample Questions:SAP C-C4HFSM-91 Sample Questions
Exam Way:SAP Certification Hub online proctored exam or authorized SAP testing center.
Pre Condition:No mandatory prerequisite certification. SAP recommends practical experience with SAP Field Service Management implementation and configuration.
Official Syllabus URL:https://training.sap.com/certification/c_c4hfsm_91-sap-certified-application-associate---sap-field-service-management-19q1-g/

SAP C-C4HFSM-91 Exam Syllabus Topics:

SectionWeightObjectives
Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Customer Sign-Off
  • 2. Template Management
  • 3. Reporting and Output Generation
  • 4. Smartform Design
Master Data Management12% - 18%- Master Data Configuration
  • 1. Organizational Structures
  • 2. Business Partners
  • 3. Equipment and Installed Base
  • 4. Data Import and Maintenance
Integration8% - 12%- System Connectivity
  • 1. Data Synchronization
  • 2. API Usage
  • 3. SAP ERP Integration
  • 4. SAP C/4HANA Integration
Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Workflow Management
  • 2. Time and Material Recording
  • 3. Activity Execution
  • 4. Offline Capabilities
Analytics and Reporting8% - 12%- Business Analytics
  • 1. Operational Reporting
  • 2. Performance Analysis
  • 3. KPIs and Metrics
  • 4. Dashboards
Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Self-Service Portal
  • 3. Customer Communication
Planning and Dispatching12% - 18%- Resource Planning
  • 1. Skills and Availability Matching
  • 2. Scheduling and Dispatching
  • 3. Capacity Planning
  • 4. Assignment Management
Administration and Configuration8% - 12%- System Administration
  • 1. Security Configuration
  • 2. Permissions and Roles
  • 3. Company Settings
  • 4. User Management
Business Rules and Automation8% - 12%- Automation Features
  • 1. Workflow Automation
  • 2. Business Rules
  • 3. Notifications and Triggers

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

What is the recommended browser for the screen configuration tool? Choose the correct answer.

  • A. Microsoft Edge
  • B. Internet Explorer
  • C. Google Chrome
  • D. Firefox
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.

  • A. Select a template
  • B. Select a linked object
  • C. Select whether it is mandatory
  • D. Select a record form the linked object
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.

  • A. You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
  • B. You need to order individual reports at Core systems
  • C. Cloud reports are not adjustable
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

How Do I notify a technician that he has received a new job? Choose Two correct answers.

  • A. I can change a company setting which enables Device Notifications
  • B. I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
  • C. I cannot notify my technician automatically with SAP FSM.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #5

Where and how do I create filters for the service calls of my company? Choose the correct answer.

  • A. You need to create these filters in the ERP backend system.
  • B. All of the Above
  • C. You need to create these filters in Administration.
  • D. In Workforce Management, you can create new filters for your service calls-queue.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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