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Updated: Sep 04, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Exam Format: | Online proctored or onsite, Multiple-choice questions, Closed book |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | Japanese, French, Portuguese, English, Spanish, German, Chinese (Simplified) |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | EXIN ITIL Foundation Certification Page PeopleCert ITIL Certification Portal |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| Topic 2: ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Technical management practices - Service management practices |
| Topic 3: The Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| Topic 4: ITIL Service Value System (SVS) | - Guiding principles - Continual improvement - Governance - Service value chain |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Welcher Schritt des kontinuierlichen Verbesserungsmodells umfasst Basisbewertungen?
A. Was ist die Vision?
B. Wo wollen wir sein?
C. Sind wir dort angekommen?
D. Wo sind wir jetzt?
Question 2
Was ist der Zweck der Praxis „Überwachung und Ereignismanagement“?
A. Um sicherzustellen, dass genaue und zuverlässige Informationen zur Konfiguration von Diensten verfügbar sind, wann und wo sie benötigt werden
B. Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen
C. Um Dienste und Dienstkomponenten systematisch zu beobachten und ausgewählte Zustandsänderungen aufzuzeichnen und zu melden
D. Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
Question 3
Was wird NICHT als Serviceanfrage behandelt?
A. Eine Beschwerde über ein Support-Team
B. Die Verschlechterung eines Dienstes
C. Der Austausch einer Tonerkartusche
D. Die Bereitstellung eines Laptops
Question 4
In welchem Schritt des „Kontinuierlichen Verbesserungsmodells“ wird ein Verbesserungsplan umgesetzt?
A. Handeln Sie
B. Was ist die Vision?
C. Wie kommen wir dorthin?
D. Sind wir dort angekommen?
Question 5
Welcher Vorteil entspricht am ehesten dem Leitprinzip „Iterativer Fortschritt durch Feedback“?
A. Die Komplexität der IT-Systeme des Dienstanbieters wird identifiziert.
B. Dienstanbieter können schneller auf Kundenbedürfnisse reagieren
C. Engpässe im Arbeitsablauf des Dienstanbieters werden identifiziert.
D. Der Dienstanbieter erhält ein besseres Verständnis für das Kundenerlebnis.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: B |
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