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Last Updated: Sep 23, 2026
No. of Questions: 125 Questions & Answers with Testing Engine
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Topic 2: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 3: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 4: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 5: Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Set up operating hours and availability |
| Topic 6: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Set up and manage crews and resource types - Understand license types and deployment |
| Topic 7: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 8: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers provides prompt service and has multiple service levels forDifferent customers. Over
50% of Service Appointments are created on the same dayThat they need to be completed. As a result, a Technician's daily schedule can changeMultiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
- A. Automatically change the status to Dispatched of all Service Appointments.
- B. Automatically Dispatch Service Appointments using Drip Feed.
- C. Automatically schedule unscheduled services to available Resources.
- D. Automatically change the schedule policy.
Correct Answer: B 🗳️
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What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
- A. Offline access to Flows
- B. Customized navigation menu
- C. Native customer signature capture
- D. Agenda view of upcoming Service Appointments
Correct Answer: A,C 🗳️
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Universal Containers plans to implement Crew Management to betterSupport its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. Capacity based scheduling is supported for Service Crews.
- B. A service resource can only be a member of a single Crew.
- C. The Preferred Resource service objective is ignored for active Crew Members.
- D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
Correct Answer: C 🗳️
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At Ursa Major Solar (UMS), installing solar panels requires three steps. The surface is prepped, the solar panels are installed, and the Electronics are installed to connect to the electrical grid. Each step can be completed by different resources and requires different technical Skills and parts. How should UMS make sure the appropriate skills and parts are associated to each installation step?
- A. Create a work type associated to the work order and create line Items for each step.
- B. Create a different work order and work type for each installation step.
- C. Create a work order hierarchy with the same work type associated to each child work order.
- D. Create a different work type and work order line item for each step.
Correct Answer: D 🗳️
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A Technician needs to get a replacement part for damaged inventory on their truck for an upcoming job. To which object should the Technician add a Product Request record?
- A. Work Order
- B. Service Report
- C. Service Appointment
- D. Work Type
Correct Answer: A 🗳️
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