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Last Updated: Oct 08, 2026

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Avaya 3313 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Contact Center Maintenance and Troubleshooting Exam 3313
Exam Number:3313
Exam Format:Scenario-based Questions, Multiple Choice
Available Languages:English
Real Exam Qty:63
Related Certifications:Avaya Aura Contact Center Administration
Avaya Contact Center Solution Support
Avaya Aura Contact Center Implementation
Recommended Training:Avaya Aura Contact Center Training Catalog
Exam Registration:Avaya Learning Certification Portal
Sample Questions: DOWNLOAD DEMO
Exam Way:Computer-based exam (online proctored or authorized testing center depending on region)
Pre Condition:Recommended to have experience with Avaya Aura Contact Center implementation, administration, and SIP-based architecture.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3313 Exam Syllabus Topics:

SectionObjectives
Installation and Configuration Support- Deployment and setup validation
  • 1. SIP configuration validation
    • 2. Contact Center installation verification
      Avaya Aura Contact Center Architecture- Solution components and interactions
      • 1. AACC system architecture overview
        • 2. Integration with Avaya Aura components (Session Manager, Communication Manager)
          Upgrades and Migration- System upgrades
          • 1. Upgrade planning and execution
            • 2. Post-upgrade validation
              Maintenance and Troubleshooting- System monitoring and diagnostics
              • 1. Alarm interpretation and log analysis
                • 2. Performance monitoring tools
                  - Fault isolation and resolution
                  • 1. Component-level fault isolation
                    • 2. Call flow troubleshooting

                      The Avaya 3313 Exam, Explained

                      Yes, the official recommendations are:

                      Courses are worth the time if you have it — and if you don't, they're not the only route. Busy candidates often go straight to the 3313 practice questions from SureTorrent, which compress the exam's knowledge points into focused, time-saving practice.

                      The Avaya Aura® Contact Center Maintenance and Troubleshooting leads to the Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center Maintenance and Troubleshooting certification at the Professional level. Employers notice it in interviews — it's shorthand for proven ability, and it often decides who reaches the final round. It also pairs with related credentials like Avaya Aura Contact Center Administration, Avaya Aura Contact Center Implementation, Avaya Contact Center Solution Support if you plan to keep climbing.

                      There is. The free PDF demo shows exactly what you're buying — real questions, real answer quality. After purchase, 365 days of free updates keep the material current, and renewing an expired update period costs 50% of the price through your member zone.

                      The Avaya Aura® Contact Center Maintenance and Troubleshooting blueprint spans 4 domains, including Avaya Aura Contact Center Architecture, Maintenance and Troubleshooting, Installation and Configuration Support. Those percentages are the vendor telling you where the points are — spend your limited study hours accordingly. The complete outline above breaks down every subtopic.

                      Use the vendor's official registration channels listed here:

                      Also worth noting when you book: the 3313 exam is delivered Computer-based exam (online proctored or authorized testing center depending on region), so factor that into your choice of test date and location.

                      Recommended to have experience with Avaya Aura Contact Center implementation, administration, and SIP-based architecture. Because eligibility rules change over time, treat the vendor as the final authority — check the official 3313 requirements before paying any fees.

                      Delivery takes about a minute — payment confirms, files unlock for instant download, an email copy follows, and you can install on unlimited computers; our responsive support team steps in if 2 hours pass with nothing received. If the exam itself goes badly, the 100% Money Back Guarantee applies: take the corresponding 3313 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — refunds are processed within 7 days. The conditions: no exams within 3 days of purchase, the candidate name must match the payer's, and free or expired products are excluded. Alternatively, exchange for two equal-value exam products at no cost while keeping your updates.

                      Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:

                      Question #1

                      The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
                      What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

                      • A. servicing
                      • B. SC
                      • C. Ngen
                      • D. service control Manager
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #2

                      In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

                      • A. Contact center Media services
                      • B. SIP Gateway manager
                      • C. Session Manager
                      • D. Avaya Aura Media server
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #3

                      Refer to the Exhibit.

                      In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

                      • A. TR87/TLS
                      • B. TCP
                      • C. STP
                      • D. AML
                      • E. H.323
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #4

                      A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
                      When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

                      • A. The call is remove from the utility and from the real -time Display report.
                      • B. The call is removedfrom the Real-Time Display Report and the call is disconnected.
                      • C. The call is disconnectedand you must refresh the real-time Display Report.
                      • D. The call is removedfrom the utility but will remain on the Real-Time Display Report.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #5

                      When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

                      • A. 200 ACK
                      • B. 200 Ringing
                      • C. 180 ACK
                      • D. 180 Ringing
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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