Last Updated: Jul 27, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Experience Portal Architecture | - Integration with Avaya Aura ecosystem - System components and deployment architecture |
| Topic 2: Installation and Configuration | - Initial system configuration and setup - Experience Portal installation procedures |
| Topic 3: POM (Proactive Outreach Manager) Implementation | - POM campaign configuration - Outbound dialing strategies and workflows |
| Topic 4: System Administration and Maintenance | - User management and role configuration - System monitoring and performance tuning |
| Topic 5: Troubleshooting and Support | - Log analysis and diagnostics - Identifying and resolving system issues |
1. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
A) Ensure that the Short Message Service (SMS) server is not down.
B) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
C) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
D) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
2. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A) Call completed
B) Call completed in SSA
C) Call transferred
D) Call failed
E) Call routed
3. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
A) $POM_.HOME/logs/CmpMgrService.out* log files
B) $POM _HOME/logs/PIM_Web.log log* files
C) $POM_HOME/logs/CmpDirService.out* log files
D) $POM__HOME/logs/PIM _CmpMgr.log* log files
E) $POM_HOME/logs/PIM_CmpDir.log* log files
4. Which two statements below about infinite campaigns are true? (Choose two)
A) Infinite Campaign does not terminate by itself after processing all contacts.
B) Infinite Campaign terminates only when all agents log off from the campaign.
C) Infinite Campaign terminates automatically after processing all contacts.
D) To terminate an Infinite Campaign, manual intervention is required.
E) Infinite Campaign is designated by Campaign Type 0.
5. Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A) Auxiliary EPM can be Installed co-resident with MPP server.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
D) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: B,C,E | Question # 3 Answer: D,E | Question # 4 Answer: A,D | Question # 5 Answer: D |
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