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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which license will enable VoiceMail Pro database interactions?

A) Advanced Edition
B) Basic Edition
C) Preferred Edition
D) Essential Edition

2. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A) Advanced Small Community Networking (SCAN)
B) Preferred edition - Messaging
C) IP300 Voice Networking Channels
D) IP500 IP Office Multi-Site Network (MSN)

3. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use the Manager application to shutdown the card before removing the SD card.
B) Use System Monitor to shutdown the card before removing the SD card.
C) Dial the shutdown short code to shutdown the card before removing the SD card
D) Pull out the card. Special shutdown is not required.

4. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ACD via VM Pro Campaign Manager and a campaign database

5. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
B) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
C) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
D) system status snapshot and debug view set to level 9 high trace and voicemail call flow database

Solutions: