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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. From where can you change the log-level for Avaya Oceana snap-in components?

A) Avaya Control Manager
B) Omni channel Data store
C) System Manager
D) Breeze Node CLI

2. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
B) Verify If you can launch the Omnichannel Administration Utility successfully.
C) Check if you get a PING response from Avaya Control Manager Server from Web Server.
D) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

3. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is connected but there but no agents available In Avaya Oceana.
B) The customer web chat is connected but there is a problem with the web chat snap-in.
C) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
D) The customer web chat is rejected by the browser proxy or antivirus installed In the PC

4. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Load signed certificates for an Avaya Oceana deployment.
B) Install signed certificates for an Avaya Oceana deployment.
C) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.

5. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - 'PSTN' Voice
B) VO - Web Voice
C) VO - Video
D) VO - "VoIP" call

Solutions: