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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which term describes patient experience survey data made up of comments?

A. Quantitative
B. Anecdotal
C. Qualitative
D. Quality

Question 2

Which statement BEST describes HCAHPS?

A. A complaint-resolution workflow used only in ambulatory clinics
B. An internal employee engagement survey used only for hospital workforce culture
C. A financial benchmarking tool for payer reimbursement performance
D. A national, standardized, publicly reported survey of patients' perspectives of hospital care

Question 3

A patient experience professional has been asked to participate in the formation of a patient and family advisory council (PFAC). What is the MOST appropriate first step to ensure that the goals of this responsibility are fulfilled?

A. Present the idea to unit-based staff for their input, taking into consideration feedback that they have obtained from their own professional experiences.
B. Review patient satisfaction comments in order to solicit ideas for the formation of the PFAC.
C. Engage currently admitted patients and families to obtain ideas on next steps for the formation of the PFAC.
D. Read available literature and consult with other organizations who have successfully implemented patient and family advisory committees.

Question 4

Which term is described as the free flow of relevant information during crucial conversations?

A. Description
B. Debate
C. Dialogue
D. Discussion

Question 5

In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

A. As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
B. As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.
C. As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.
D. As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.

Solutions: