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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Obtaining additional information for debugging
• Tracking customer incidents / cases
• As feasible providing solutions, workarounds or fixes for errors / problems
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Implement solution, workaround or fix, as provided by IBM.
• Have and maintain a system
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Assigning severity
• Providing regular status updates
• Managing cases from the first call through to resolution
• Logging all calls
• Providing regular status updates,
• Managing End User satisfaction issues
• Setting realistic expectations
• Include the Technical Support as specified in the applicable
• Identify known errors and provide resolution to End User
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• All communication with your End User
• confirming next steps in problem investigations
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Having committed responses times
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.

Reference: https://www.ibm.com/training/certification/C0003602

For more info read reference:

EC 312-38 Website

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Understanding technical and functional aspects of OpenShift Container Platform Architecture

The following will be discussed in IBM C1000-026 exam dumps:

• Describe the different stockpiling arrangements accessible for OpenShift
• Explain how units are utilized to build execution
• Explain how compartments are utilized inside cases
• Discuss the motivation behind the etcd have
• List different administrations that a holder can give
• Describe the means of case creation
• Describe the parts of a case
• Explain why numerous expert hosts may be required
• Explain the security model of an OpenShift Project containing different namespaces
• Describe the motivation behind the Load Balancer
• Describe the hosts required foran OpenShift Container Platform to help an insignificant ICP4D base climate
• Describe whenit would be important to add more laborer hubs to the group
• Explain the effect of driving a picture into the OpenShift Container Registry
• Explain the reason for the replication regulator
• Explain the elements of a course
• Describe the config documents utilized for networkDNS
• Explain how an assistance is utilized for outer and inner correspondence
• Describe how the Load Balancer have is utilized in a various expert (HA) geography
• Explain which parts give information to outside the group from a unit
• Explain the substance of the Ansible stock document