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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) Local survivability gateway
B) SRST failover mode
C) Regional media storage policies
D) QoS DSCP rewriting

2. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) Agent idle timeout
C) Callback retry interval and queue backlog
D) SIP registration expiration timer

4. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) automatic CSAT scoring
B) real-time transcripts
C) AI-generated summaries
D) topic analytics

5. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
B) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
C) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
D) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.

Solutions: