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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI

A) i is true, ii & iii are false
B) i, ii and iii are true
C) ii & iii are true, i is false
D) i & ii are true, iii is false

2. How can the approach for conducting user surveys be summarized best?

A) Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
B) Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
C) Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
D) Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate

3. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Visibility of system status
B) Help and documentation
C) User control and freedom
D) Aesthetic and minimalist design

4. Which of the following statements about usability test plans is true?

A) It contains a schedule
B) It should be very elaborate and at least 10 pages
C) It contains the results of the test sessions
D) It should contain the briefing instructions

Solutions: