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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Continual Service Improvement
B) Service Design
C) Service Strategy
D) Service Operation

2. Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A) Availability management
B) Release management
C) Capacity management
D) Design coordination

3. Which service lifecycle stage supports the creation of a portfolio of quantified services?

A) Service level management
B) Service design
C) Service operation
D) Service strategy

4. What is used to control a process?

A) Inputs
B) Functions
C) Objectives
D) Stakeholders

5. In which of the following should details of a workaround be documented?

A) The IT service continuity plan
B) The service level agreement (SLA)
C) The problem record
D) The availability management information system

Solutions: