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Salesforce Certified Agentforce Specialist Sample Questions:

1. Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?

A) Rely on natural conversation memory and instruct the agent to look back.
B) Configure custom variables to capture/store customer preferences from action outputs.
C) Create a context variable to capture/store customer preferences as action outputs.

2. Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?

A) Service Replies and Case Summaries
B) Reply Recommendations and Sales Summaries
C) Service Replies and Work Summaries

3. When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

A) It shows the full text that is sent to the Trust Layer.
B) It shows the response from the LLM based on the sample record.
C) It shows which sensitive data is masked before it is sent to the LLM.

4. Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

A) Prompt Builder must be used to assign the fields from the related list as a JSON format.
B) The fields for the related list are based on the default page layout of the Account for the current user.
C) After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.

5. What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

A) View the user click path that led to each copilot action.
B) View session data including user Input and copilot responses for sessions over the past 7 days.
C) Generate details reports on all Copilot conversations over any time period.

Solutions: