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Last Updated: Sep 24, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Exam Price: | US$200 + applicable taxes |
| Exam Duration: | 105 minutes |
| Passing Score: | 72% |
| Exam Format: | Multiple-choice, Scenario-based, Multi-select |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | Valid indefinitely with required maintenance modules |
| Available Languages: | English |
| Recommended Training: | Salesforce Business Analyst Trailmix |
| Exam Registration: | Pearson VUE Scheduling Salesforce Certification Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Documentation | 18% | - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design - Create functional specifications and design documents |
| Development Support and User Acceptance | 12% | - Validate solution against requirements - Support solution development and clarify requirements - Plan and execute user acceptance testing |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories - Document and manage requirements in version control |
| Change Management and Enablement | 17% | - Identify change impacts and risks - Support adoption and training activities - Develop change enablement strategies |
| Customer Discovery | 17% | - Document business processes and scope - Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Document and maintain user stories - Define components of effective user stories |
Certified-Business-Analyst Exam FAQ — Run for It
The Salesforce Certified Business Analyst blueprint spans 6 domains — including Development Support and User Acceptance (12%), Change Management and Enablement (17%), Solution Design and Documentation (18%). The complete outline above lists every subtopic; work them from heaviest to lightest.
US$200 + applicable taxes per attempt, 72% to pass. Retakes cost the full fee — act now and prepare properly with the 315 practice questions for the Certified-Business-Analyst exam at SureTorrent.
Yes — download the free Salesforce Certified Business Analyst demo and preview the quality before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity Eligibility rules change over time, so verify the current requirements on the official page (official Certified-Business-Analyst exam page) before registering.
105 minutes for 60-65 questions. The SureTorrent SOFT version — most proximate to the real exam in style and mode — builds the pacing you need on any Windows computer.
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The Salesforce Certified Business Analyst is delivered Online proctored or onsite at authorized Pearson VUE test centers — pick the arrangement that suits you when booking.
Upon successful payment, our system emails the Salesforce Certified Business Analyst vce torrent automatically within about a minute — apply it on any computer with no limitation, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding Certified-Business-Analyst exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
The Salesforce Certified Business Analyst is Salesforce's certification exam for Salesforce Certified Business Analyst, at the Professional level. A compelling certification highlights you — from common to standout.
Yes:
After any course, sharpen up with the 315 practice questions for the Salesforce Certified Business Analyst — every answer expert-verified.
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?
- A. journey Mapping
- B. Survey /Questionnaire
- C. Focus Groups
Correct Answer: A 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
- A. Scalability
- B. User adoption
- C. System downtime
Correct Answer: A 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
- A. Schedule deployment.
- B. Gather business requirements.
- C. Identify power users.
Correct Answer: C 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
- A. Capability Model
- B. Value Stream Map
- C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Correct Answer: C 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?
- A. Process Mapping
- B. Whiteboarding
- C. Journey Mapping
Correct Answer: A 🗳️
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