Last Updated: Sep 08, 2026
No. of Questions: 228 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Build end-to-end sales processes from Lead to Close - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools |
| Implementation Strategies | 15% | - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals - Plan deployment and post-implementation improvements |
| Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle |
| Data Management | 15% | - Manage data governance and maintenance - Ensure data quality and scalability - Data migration and integration considerations |
| Sales Lifecycle | 23% | - Analyze sales and marketing processes - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
Question 1
Cloud Kicks wants to measure the adoption of its Sales Cloud rollout. Which key performance indicator (KPI) should the consultant recommend?
A. Number of Community Contacts added In the last year
B. Number of User logins in the last month
C. Number of Opportunities Closed Lost In the last month
Question 2
Universal Containers has hired a new employee for the global sales leadership team. The employee is interested in fostering friendly competition between account executives, with an emphasis on reinforcing activities that drive sales. Which action should help support the sales teams?
A. Show a leaderboard on the regional sales dashboards highlighting the account executives who have created the most opportunities.
B. Show a leaderboard on the regional sales dashboards highlighting account executives who have held the most prospect meetings.
C. Create a dashboard that displays the most sales closed by region using charts to show sales in green and lost opportunities in red.
Question 3
Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward. Which tool should a consultant recommend to meet the requirement?
A. Einstein Activity Capture
B. Salesforce Inbox
C. Enhanced Email
Question 4
How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?
A. Observe end users.
B. Establish KPIs for end users.
C. Demo Sales Cloud to end users.
Question 5
Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a view of internal and external data on the lifetime spend for each account on the Salesforce account detail page.
Which option should a consultant recommend to meet this requirement?
A. Sales Engagement
B. Einstein Discovery
C. Salesforce Data Pipelines
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: B |
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