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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which role is accountable for the operational management of a process?

A) Service manager
B) Process practitioner
C) Process manager
D) Change manager

2. Which process is responsible for ensuring that appropriate testing takes place?

A) Release and deployment management
B) Knowledge management
C) Service level management
D) Service asset and configuration management

3. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

A) To design and develop capabilities for service management
B) To provide good-quality knowledge and information about services
C) To plan the resources required to manage a release
D) To ensure that a service managed and operated accordance with constraints specified during design

4. Which one of the following is the BEST description of a service-based service level agreement (SLA)?

A) An agreement that covers one service for all customers of that service
B) An agreement that covers one service for a single customer
C) An agreement that covers service specific issues in a multi-level SLA structure
D) An agreement with an individual customer group, covering all the services that they use

5. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A) Public frameworks are prescriptive and tell you exactly what to do
B) Public frameworks are always cheaper to adopt
C) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D) Proprietary knowledge has been tested in a wide range of environments

Solutions: