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Updated: Jul 20, 2026
No. of Questions: 87 Questions & Answers with Testing Engine
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Oracle 1z1-325 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Certificate Validity Period: | Retired; no active validity for new candidates |
| Related Certifications: | Oracle Service Cloud Certified Implementation Specialist |
| Passing Score: | 60% |
| Real Exam Qty: | 80 |
| Available Languages: | English, Simplified Chinese |
| Exam Price: | USD $245 (may vary by region) |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 150 minutes |
| Recommended Training: | Oracle RightNow Cloud Service 2016 Implementation Essentials Training Oracle Service Cloud Learning Subscription |
| Exam Registration: | Oracle Certification Portal Pearson VUE Registration |
| Sample Questions: | Oracle 1z1-325 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctoring; EXAM RETIRED |
| Pre Condition: | No formal prerequisites; recommended practical experience with Oracle RightNow Cloud Service |
| Official Syllabus URL: | https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-325 |
What is the duration of the 1Z0-325 Exam
- Number of Questions: 80
- Passing Score: 60%
- Length of Examination: 150 minutes
- Format: Multiple choices, multiple answers
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets - Create and implement Workspaces |
| Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows - Define permissions and access rights |
| Site Configuration and Administration | - Search priority and keywords - Passport configurations - System settings and configuration - Message templates and variables |
| Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
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