Updated: Jul 20, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Design Specialist (ACDS) Avaya Services Certifications (SME track) |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | Approximately 100–110 (commonly reported ~103) |
| Recommended Training: | Avaya Learning Official Training |
| Exam Registration: | Avaya Certification & Learning Portal |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Typically proctored certification exam (historically via Pearson VUE or Avaya Learning platform depending on program version and region) |
| Pre Condition: | Recommended prior experience with Avaya IP Office or SME communications solutions; ACIS-level knowledge is typically expected. |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 2: Installation and Configuration | - Endpoint configuration and user provisioning - System deployment and initial setup |
| Topic 3: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 4: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
1. When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?
A) 48
B) 16
C) 8
D) 32
2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?
A) The 5420 DS is no longer supported.
B) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
C) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
D) Start the IP Office Manager application.
E) The 5420 DS is corrupted and must be replaced.
3. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
A) Force Account Code must be checked on the user's Supervisor tab.
B) Forced Login Code must be entered on the user's Supervisor tab.
C) CCR Agent must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.
E) A valid CCR Agent license must be installed in the IP Office configuration.
4. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
A) 8U
B) 6U
C) 2U
D) 12U
5. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?
A) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
B) you cannot check against incoming CLI
C) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
D) Variable Routing Action on Telephony Actions
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B,C,E | Question # 4 Answer: B | Question # 5 Answer: A |
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