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Updated: Jul 16, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Exam Price: | $49.99 - $59.98 (varies by provider) |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Communication Manager Training (official ecosystem resources) Avaya Contact Center CMS Training Path |
| Exam Registration: | Avaya Certification / Training Information |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Computer-based exam (provider-based testing; typically online proctored or testing center depending on vendor partner) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Topic 2: Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Topic 3: Integration and System Operations | - Avaya Aura integration components
|
| Topic 4: Contact Center Implementation | - Call center configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Write permission to the System Setup feature and write permission to UNIX.
B) Log in as root and execute the password command for that user.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) It is not necessary far either the reporting adjunct or the switch release to change.
B) Only the switch release in the CMS needs to be changed to CM6.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
3. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A) Local Announcements
B) Voice over IP
C) Integrated Announcements
D) Music-on-hold
4. Which communication manager option on the communication manager gives the customer call centre capabilities?
A) Best Service Routing (BSR)
B) Least Occupied Agent (LOA)
C) Expert Agent Selection (EAS)
D) Automatic Call Distribution (ACD)
5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: B |
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