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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Multimedia Messaging
B) Co-browse Snap-In
C) Messaging (AAM)
D) Context Store Snap-In

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The salaries of the executives In the meeting
C) The model numbers of the existing contact center equipment
D) The design diagram for discussion with customer

3. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya Breeze® Platform
C) Avaya IX™ Workspaces
D) Avaya IX™ Workforce Engagement

5. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) Bill of Materials to quantify the costs
C) Customer evolution plans and Avaya solution to their problems
D) A design of the needed components and Interconnections

Solutions: