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Updated: Oct 09, 2026

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Salesforce AP-222 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Public Sector Solutions Accredited Professional
Exam Number:AP-222
Exam Duration:90 minutes
Exam Format:Multiple Select, Multiple Choice
Passing Score:65%
Certificate Validity Period:2 years (subject to Salesforce credential renewal policy)
Real Exam Qty:50
Available Languages:English
Related Certifications:Salesforce Certified Sales Cloud Consultant
Salesforce Certified Administrator
Exam Price:USD 200
Sample Questions:Salesforce AP-222 Sample Questions
Exam Way:Online proctored exam at Pearson VUE testing centers or remote proctored
Pre Condition:Recommended: Salesforce Certified Administrator credential and hands-on experience with Salesforce Public Sector Solutions implementations
Official Syllabus URL:https://trailhead.salesforce.com/credentials/publicsectorsolutions

Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Implementation Considerations20%- Data migration considerations
- User adoption strategies
- Integration patterns for government systems
- Security and compliance requirements
Public Sector Data Model20%- Service territory and location-based services
- Permit and license object relationships
- Constituent and household data model
- Case and investigation management
Government Community Cloud20%- Case management for government
- Constituent engagement features
- GCC features and capabilities
- Permitting and licensing capabilities
Best Practices and Governance10%- Accessibility and compliance standards
- Public sector implementation best practices
- Performance optimization
Public Sector Solutions Overview15%- Government and Public Sector industry fundamentals
- Key use cases and common scenarios
- Salesforce Public Sector Solutions product positioning
Configuration and Customization15%- Reporting and analytics for public sector
- Constituent engagement portal configuration
- Workflow and approval processes
- Lightning Experience customization

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1

A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?

  • A. Housing loan eligibility checks
  • B. Individual and business application fees
  • C. Car Loan
  • D. Person Loans
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Question #2

Foodvania has adopted Agentforce Public Sector to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application.
What should the consultant recommend using?

  • A. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature.
  • B. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
  • C. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
  • D. The consultant should recommend the Grants Management product which includes the Grants Portal feature.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Bobahaven has implemented Agentforce Public Sector to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

  • A. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
  • B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
  • C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
  • D. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model.
How should the employee object be linked with other objects?

  • A. User -- > Individual < -- Custom employee object
  • B. PersonAccount-- > User-- > Employee
  • C. PersonAccount -- > Individual < -- Employee.
  • D. Contact -- > Individual < -- Employee
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Bobahaven has previously implemented Agentforce Service to handle constituent queries and complaints, including a constituent self-service digital experience. This was implemented previously using the Help Center template.
Bobahaven is now ready to implement the Public Sector Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms.
What is the right solution for this requirement that minimizes customization and site maintenance?

  • A. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
  • B. Create OmniOut components and deploy them to the existing Help Center experience site.
  • C. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy OmniOut components to the new experience site.
  • D. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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