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Updated: Sep 14, 2026
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IBM 000-029 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2 |
| Exam Number: | 000-029 |
| Certificate Validity Period: | Retired / No longer active |
| Exam Format: | Multiple-choice questions |
| Passing Score: | 67% |
| Exam Duration: | 60 minutes |
| Related Certifications: | IBM Certified Solution Advisor - Tivoli Service Delivery and Process Automation Solutions 2009 Replaced by exam 000-591 |
| Exam Price: | ~$200 USD |
| Available Languages: | English |
| Real Exam Qty: | 40 |
| Recommended Training: | IBM Education - Tivoli Service Delivery Fundamentals IBM Redbooks - Tivoli ITSM Solutions |
| Exam Registration: | Pearson VUE (retired) |
| Sample Questions: | IBM 000-029 Sample Questions |
| Exam Way: | Originally available at Pearson VUE testing centers; registration no longer accepted |
| Pre Condition: | No formal prerequisites; basic knowledge of IT service management and ITIL concepts recommended |
| Official Syllabus URL: | http://www-03.ibm.com/certify/certs/24013501.shtml (retired) |
IBM 000-029 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Define IT Asset and Service Management Products | 20% | - Key features of Tivoli Service Request Manager - Overview of IBM Tivoli service management portfolio - Key features of Tivoli Process Automation Engine |
| Establish the Customer's Baseline | 20% | - Identify gaps and opportunities - Assess current IT service management environment - Understand customer business objectives and requirements |
| Create, Justify, and Deliver Solution Design/Recommendation | 20% | - Develop business case and ROI analysis - Present and validate recommended solution - Map solution components to customer requirements |
| Define Key IT Asset and Service Management Capabilities | 20% | - Change and configuration management - Service desk and incident management - Workflow automation and process orchestration |
| Evaluate the Customer's People and Processes | 20% | - Assess organizational roles and responsibilities - Determine process improvement needs - Review existing ITIL or service management processes |
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