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Updated: Sep 10, 2026

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Avaya 3001 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya IP Office Configuration and Maintenance Exam
Exam Number:3001
Available Languages:English
Exam Duration:90 minutes
Certificate Validity Period:2 years
Passing Score:70%
Related Certifications:Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Design Specialist (ACDS)
Exam Price:$125 USD
Real Exam Qty:78–84
Exam Format:Multiple Choice, Multiple Response, Scenario-Based
Recommended Training:Avaya IP Office Configuration and Maintenance Training
Exam Registration:Avaya Learning Center
Pearson VUE Registration
Sample Questions:Avaya 3001 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:Recommended 1–2 years hands-on experience with Avaya IP Office systems; no mandatory prerequisite exam
Official Syllabus URL:https://www.avaya-learning.com

Avaya 3001 Exam Syllabus Topics:

SectionWeightObjectives
Voice Messaging & Applications20%- VoiceMail Pro Installation & Setup
- Embedded Voicemail Configuration
- System Status & Monitoring Tools
- ContactStore Call Recording
Networking & SCN15%- IP Trunks and Media Path
- Small Community Networking (SCN)
- DHCP, DNS and QoS Configuration
Maintenance, Upgrades & Troubleshooting20%- Log Analysis and Diagnostics
- Backup and Restore Procedures
- Common Fault Diagnosis & Resolution
- Software & Firmware Upgrades
IP Office System Architecture & Hardware20%- IP500v2 and IP500 Control Units
- Licensing and Edition Types
- SD Card Management and File Structure
- Expansion Modules and Cards
System Configuration & IP Office Manager25%- Installation and Initial Setup
- Short Codes and ARS Dial Plans
- User, Group and Extension Configuration
- Trunk Configuration (Analog, ISDN, SIP)

Avaya IP Office Configuration and Maintenance Sample Questions:

Question #1

Which values affect the size of a ContactStore server? (Choose two.)

  • A. the number of hunt groups
  • B. the number of incoming lines
  • C. the number of concurrent users for search and replay function
  • D. the number of voicemail channels
  • E. the number of recordings
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

Question #2

After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

  • A. Start the IP Office Manager application.
  • B. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
  • C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
  • D. The 5420 DS is corrupted and must be replaced.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

  • A. 1
  • B. 2
  • C. 4
  • D. 3
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

  • A. Advanced Small Community Networking (SCAN)
  • B. Preferred edition - Messaging
  • C. IP300 Voice Networking Channels
  • D. IP500 IP Office Multi-Site Network (MSN)
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

  • A. The user rights are not defined.
  • B. The upgrade license is not valid in the IP Office.
  • C. The users have not been assigned a direct dial code.
  • D. The lines on the system are out of service.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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