Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
D) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

2. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
D) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product

3. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
B) Only Migrate the assets needed when customers are trying to place MACD orders.
C) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
D) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

4. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage the CPQ cart for all cases minimize the implementation effort
D) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

5. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
B) UX experience is the most important. Fully design and validate the UX before designing the integration step
C) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
D) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

Solutions: