HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What should a customer ship to HP when required to return a product for repair?

A) all components of the product including storage drives unless the storage includes sensitive data and the problem is not caused by the storage drives
B) the entire product, including power supply, mouse, and case, so HP can ensure full functionality and product protection
C) the entire product along with the username and password so user information can be migrated to a new unit if the product cannot be repaired
D) the product with the hard drive, memory, and removable media removed as long as the removed parts are not defective

2. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
B) HP pays for all parts and shipping.
C) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
D) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
E) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer

3. What are the support boundaries for troubleshooting network communication adapters on HP desktops?

A) The technician must prove hardware functionality of any HP networking device that is included in the computer.
B) The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
C) The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.
D) The technician must prove network connectivity between the HP desktop and another external device.

4. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,

A) BIOS configuration
B) Embedded Security
C) Password Manager
D) Credential Manager

5. Which statement best describes self-encrypting drive (SED) technology?

A) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
B) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
C) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.
D) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.

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