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Updated: Sep 17, 2026

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CIPS L5M9 Exam Overview:

Certification Vendor:CIPS
Exam Name:Operations Management
Exam Number:L5M9
Passing Score:75%
Exam Price:GBP 70-95 (varies by region/center)
Exam Format:Multiple Choice Questions (MCQs)
Related Certifications:CIPS Level 5 Advanced Diploma in Procurement and Supply
Certificate Validity Period:No expiration
Available Languages:English
Real Exam Qty:60
Exam Duration:90 minutes
Sample Questions:CIPS L5M9 Sample Questions
Exam Way:Online (proctored) or at approved CIPS exam centers
Pre Condition:No formal prerequisites, but recommended for those with CIPS Level 4 Diploma or equivalent procurement/supply chain experience
Official Syllabus URL:https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/operations-management

CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Benchmarking techniques
  • 3. Lean operations and waste reduction
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. Order qualifying and order winning objectives
  • 4. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. Operations management in different types of organisations
  • 2. The extent of operations management in organisations
  • 3. Definitions of operations and operations management
Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning

CIPS Operations Management Sample Questions:

Question #1

Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

  • A. durability
  • B. cost
  • C. availability
  • D. reliability
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Correct Answer: D  🗳️

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Question #2

In which stage of development does the operations department contribute competitive advantage to an organisation?

  • A. externally supportive
  • B. internally neutral
  • C. internally supportive
  • D. externally neutral
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Correct Answer: A  🗳️

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Question #3

The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

  • A. no- the corporate objectives are set first
  • B. yes- the most important objectives from each department will be selected to create the corporate objectives
  • C. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
  • D. yes- these individual objectives will collectively make up the corporate objectives
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Correct Answer: A  🗳️

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Question #4

In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

  • A. high volume, low variety
  • B. low variation, high visibility
  • C. low volume, high variety
  • D. high variation, low visibility
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 7?

  • A. functional layout
  • B. fixed-position layout
  • C. product layout
  • D. cell layout
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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