Try Nokia : SDM_2002001040 practice torrent pass for sure
Updated: Nov 01, 2026
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Real Exam Qty: | 80-120 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 180 minutes |
| Related Certifications: | Nokia SDM Certification Track |
| Exam Price: | $125 USD |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Passing Score: | 70% |
| Available Languages: | English |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Nokia Learning Services Registration Pearson VUE Exam Scheduling |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Team Management & Leadership | 10% | - Leadership for SDM roles - Cross-functional communication - Managing service delivery teams - Team development and motivation |
| Introduction to Service Delivery Management (SDM) | 20% | - Service Level Agreements (SLAs) and KPIs - Incident and problem resolution fundamentals - Overview of SDM and role in customer support - Customer requirements and expectations |
| Service Delivery Operations | 25% | - Change and release management processes - Service continuity and disaster recovery - Incident and service request management - Service desk operations and best practices |
| Customer Relationship Management | 25% | - Handling complaints and escalations - Communication and engagement strategies - Customer satisfaction measurement and improvement - Building and maintaining customer relationships |
| Service Quality & Performance Monitoring | 20% | - Quality assurance and compliance - Service reporting and metrics analysis - Service improvement methodologies - Monitoring and measuring service performance |
Nokia SDM Certification - CARE Sample Questions:
The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?
- A. Notify CT F&C controller asking to correct the possible error next month.
- B. Nothing - this is most probably a miss booking so it will be corrected next month.
- C. Investigate all the possible reasons and provide a comment in the monthly report.
- D. Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
Correct Answer: C 🗳️
What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?
- A. Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
- B. Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.
- C. Care Program Manager should contact the appropriate Product Line and ask for advice.
- D. Care Program Manager should contact the Supplier to discuss further discounts.
Correct Answer: B 🗳️
What is the main business responsibility of the Care Program Manager?
- A. Supervises revenues and costs and provides reports to the Account Manager.
- B. Supervises revenues and costs and analyses profitability.
- C. Supervises revenues and costs and approves customer discounts.
- D. Supervises sales and costs and defines discounts.
Correct Answer: B 🗳️
In which documents are the Care service level commitments with the customer officially stated?
- A. Care Agreement.
- B. Account plan.
- C. Care Plan.
- D. Project Plan.
Correct Answer: A 🗳️
A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?
- A. Customer Responsiveness.
- B. Demarcation.
- C. Motivation.
- D. Value.
Correct Answer: A 🗳️
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