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Exam MS-740: Troubleshooting Microsoft Teams (beta)
Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.
Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam. Learn more about the value and importance of beta exams.
Part of the requirements for: Microsoft 365 Certified: Teams Support Engineer Associate
NEW QUESTION 31
An organization's users work with third-party apps in Microsoft Teams.
New employees are not able to find and install third-party apps.
You need to resolve the issue.
What should you do?
- A. In the Org-wide app settings section of the Teams admin center, enable Allow third-party apps.
- B. In the Org-wide app settings section of the Teams admin center, enable Allow interaction with custom apps.
- C. Assign an app permission policy that allows third-party apps.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION 32
You manage a company's Microsoft Teams environment.
Members of a team cannot send emails to a channel's email address.
You need to determine the cause of the issue.
What are two possible causes? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Email integration is not enabled.
- B. The email has more than 10 file attachments.
- C. The channel's associated SharePoint folder was renamed.
- D. The channel email address is part of a distribution list.
- E. The email contains more than 25 inline images.
Answer: C,D
Explanation:
Reference:
https://support.microsoft.com/en-us/office/send-an-email-to-a-channel-in-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e
NEW QUESTION 33
You are managing the Teams environment for a tenant with Microsoft Cloud App Security (MCAS) enabled. All users of the tenant can share and download files via Microsoft Teams person-to-person (P2P) private chat.
User1 can share files but when trying to download files shared by colleagues, the notification The files didn't download. appears in the bottom right corner of the screen.
You need to determine the cause of this issue.
What is the cause of this issue?
- A. User1 has a Conditional Access session policy in place.
- B. User1l has a communication compliance policy in place.
- C. User1 has a data loss prevention (DLP) policy in place.
- D. User1 has a Microsoft Information Protection policy in place.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/information-protection?view=o365-worldwide
NEW QUESTION 34
A company uses Microsoft Teams. You delete a user.
You suspect that the deleted user is listed as the owner of a team. You attempt to connect to the Teams PowerShell module to investigate the issue. The following message appears:
Connect-MicrosoftTeam : The term 'Connect-MicrosoftTeam' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
You need to resolve the error and confirm whether the deleted user is still owner of the team.
Which four PowerShell commands should you use to develop the solution? To answer, move the appropriate commands from the list of commands to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Install-Module MicresoftTeams
2 - Import-Module MicresoftTeams
3 - Connect-MicresoftTeams
4 - Get-TeamUser -GroupId <GROUPID> -Role Owner
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-your-computer-for-windows-powershell/download-and-install-the-skype-for-business-online-connector
NEW QUESTION 35
You are an administrator in an organization. You share files in chats with other users.
The users report that they are unable to access the files. Users see an error message as shown in the image:
You need to resolve the issue by updating the OneDrive for Business settings for the users. You navigate to the settings page for the Team's SharePoint site collection.
What should you do?
- A. Enable Limited-access user permission lockdown mode.
- B. Enable document sets.
- C. Disable Limited-access user permission lockdown mode.
- D. Disable site policy.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business
NEW QUESTION 36
You need to resolve the chat notification issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. In Registry Editor, navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams. Create a registry key named ChatNotifications and set the value to 1.
- B. Update Microsoft Teams to the latest version.
- C. In the Windows settings Notifications & Actions menu, enable notifications.
- D. On the Microsoft Teams Settings Notifications page, enable notifications.
- E. Reinstall Microsoft Teams.
Answer: B,C,D
Explanation:
Reference:
https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-43fecc78413d
https://support.microsoft.com/en-us/windows/change-notification-and-action-settings-in-windows-10-8942c744-6198-fe56-4639-34320cf9444e
NEW QUESTION 37
A company uses Microsoft Teams.
Team owners are not able to add guests to teams.
You need to resolve the issue.
Which three services you should check? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Microsoft Teams admin center
- B. Microsoft Security admin center
- C. Microsoft Compliance admin center
- D. Microsoft 365 groups
- E. Azure Active Directory
Answer: A,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/collaborate-as-team?view=o365-worldwide
NEW QUESTION 38
User1 shares a Microsoft Word document with User2 during a Microsoft Teams chat session.
User2 is unable to make any changes to the document.
You need to determine the root cause of the issue.
What is the cause?
- A. A sensitivity label has been applied to the shared file.
- B. The Microsoft Office package is not activated on User2's device.
- C. User2 has view-only permissions for the document.
- D. User2 does not have a Microsoft SharePoint license.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide
NEW QUESTION 39
You need to investigate the issue reported by the human resources manager.
Which two tools should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Teams Desktop logs
- B. SharePoint admin center
- C. Network assessment tool
- D. Fiddler
- E. Teams Debug logs
Answer: B,E
NEW QUESTION 40
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Service Administrator
- B. Teams Communications Administrator
- C. Teams Communications Support Specialist
- D. Teams Communications Support Engineer
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION 41
You need to identify the root cause of the issue that was reported by User6.
What is the cause of the issue?
- A. The sharing permissions for the organization are set to internal only.
- B. The file link is expired.
- C. Sharing permissions for the file have been revoked.
- D. The external sharing permissions have been set to existing external users only.
Answer: B
NEW QUESTION 42
You manage the Microsoft Teams environment for a tenant.
Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.
You need to manually reset Seamless Single Sign-on (SSO).
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Import the Seamless SSO PowerShell module.
2 - Get the list of Active Directory forests on which Seamless SSO has been enabled.
3 - Disable Seamless SSo for each Active Directory forest where you have set up the SSO feature.
4 - Enable Seamless SSO for each Active Directory forest.
5 - Enable the Seamless SSO in your tenant.
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso
NEW QUESTION 43
You own a team that has three standard channels.
The team has been deleted.
You need to locate the files from all three channels.
Where should you navigate to locate the files?
- A. The SharePoint site's second stage recycle bin.
- B. The SharePoint site's first stage recycle bin.
- C. The SharePoint site document library.
- D. The tenant's SharePoint home page recycle bin.
Answer: D
NEW QUESTION 44
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to determine the cause of the issue.
Solution: Call Analytics, determine whether a voice call from the user was registered and review relevant call statistics.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 45
A company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?
- A. Turn off the Conditional Access policy for UserA.
- B. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
- C. Check permissions and sign in access for UserA's OneDrive account.
- D. Disable and re-enable the SharePoint online license assigned to UserA.
Answer: C
NEW QUESTION 46
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Clear the Teams app local cache and the Windows credentials cache.
- B. Deactivate and reactivate the user's Teams license.
- C. Sign out of Teams and the sign back in to Teams.
- D. Update the Teams desktop app to the latest version.
Answer: A,C,D
Explanation:
Topic 1, Fabrikam
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.
NEW QUESTION 47
You need to configure team settings specific to all departments' needs.
What should you do?
- A. From the Security & Compliance admin center, create a data loss prevention (DLP) policy.
- B. From the Microsoft Teams admin center, modify the Teams policy.
- C. From the Microsoft 365 admin center, modify the Office 365 group settings.
- D. From PowerShell. run the New-AzureADMSGroupLifecyclePolicy cmdlet.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle
NEW QUESTION 48
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A. Create a separate document library with the same name as the channel.
- B. Revert the renamed folder to the original channel folder name.
- C. Recover all the deleted items from the recycle bin of the corresponding Teams site.
Answer: B
Explanation:
The SharePoint folder name must match the channel name. Renaming the SharePoint folder breaks the link between the channel and the folder.
NEW QUESTION 49
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