New (2021) Genesys GCP-GC-ADM Exam Dumps [Q33-Q51]

New (2021) Genesys GCP-GC-ADM  Exam Dumps

Best Way To Study For Genesys GCP-GC-ADM Exam Brilliant GCP-GC-ADM Exam Questions PDF

Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 2	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 3	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 4	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 5	Configure Automatic Call Distribution to optimize customer service Explain interaction flow and queue design
Topic 6	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 7	Configure ACD email in Admin settings Create and publish an Evaluation form
Topic 8	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 9	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 10	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 11	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 12	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 13	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk

 

NEW QUESTION 33
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• A. Architect
• B. Scheduling
• C. Automatic Call Distribution
• D. Call Routing

Answer: C

 

NEW QUESTION 34
What would you select from the Admin>Outbound Dialing menu to create a new campaign?

• A. Scripts
• B. Schedules
• C. Campaign Management
• D. Campaign Dashboard

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/

 

NEW QUESTION 35
Which of the following media types can be selected when creating a report? (Choose three.)

• A. Chat
• B. Voice
• C. Email
• D. Voicemail

Answer: A,B,C

Explanation:
Reference:
https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE

 

NEW QUESTION 36
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

• A. False
• B. True

Answer: A

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/

 

NEW QUESTION 37
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• A. Queue
• B. Roles
• C. Language
• D. Skills

Answer: C,D

Explanation:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/

 

NEW QUESTION 38
What are callable time sets?

• A. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
• B. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
• C. Callable Time Sets are used to define when a campaign starts and stops.
• D. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/

 

NEW QUESTION 39
Select the types of scheduling available in Genesys Cloud. (Choose two.)

• A. Manual Scheduling
• B. Load based Scheduling
• C. All of the above
• D. Automated Scheduling

Answer: B,D

 

NEW QUESTION 40
What is the purpose of the Wrap-up code mappings?

• A. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
• B. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
• C. The mappings allow you to associate wrap-up codes to specific campaigns
• D. The mappings allow you to associate wrap-up codes to specific queues

Answer: A

Explanation:
Reference:
https://help.mypurecloud.com/articles/wrap-code-mappings-page/

 

NEW QUESTION 41
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 42
Which dialing mode allows the agent to see customer information before dialing?

• A. Preview
• B. Power
• C. Predictive
• D. Progressive

Answer: A

 

NEW QUESTION 43
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

• A. Index Ratings
• B. Medians
• C. Knowledge levels
• D. Languages
• E. Skills

Answer: C,E

 

NEW QUESTION 44
Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

• A. Genesys Cloud Reporting
• B. Workflow Process Automation
• C. Genesys Cloud Architect
• D. Workforce Management

Answer: D

Explanation:
Section: (none)
Explanation

 

NEW QUESTION 45
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

• A. The group is set to members only and they are not members of the group
• B. The group is set to public
• C. The group is in the wrong Organization
• D. Group chat is only available to administrators

Answer: C

 

NEW QUESTION 46
Why must you create queues for ACD functionality to work?

• A. Queues match agents to an appropriate interaction using ACD
• B. Queues are the waiting lines for interactions that are routed using ACD
• C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
• D. Queues provide ACD with a means to determine the skill level requirement of an interaction

Answer: A

 

NEW QUESTION 47
What is the recommended way to create a .csv file?

• A. Create a spreadsheet and export it as a .csv file
• B. Use a .csv application to create .csv files
• C. Use a text editor, such as Notepad, to create your .csv files
• D. Use a word processing application, such as Microsoft Word, to create your .csv files

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/

 

NEW QUESTION 48
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

• A. Sales Script Template
• B. Default Inbound Script
• C. Default Outbound Script
• D. Collection Script Template
• E. Blank Script
• F. Default Callback Script

Answer: A,D

 

NEW QUESTION 49
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

• A. The after call work time for each media type
• B. The media types that can interrupt current interactions that an agent is handling
• C. The number of different media types that an agent may handle simultaneously
• D. The length of time that an agent may spend on each media type
• E. The maximum capacity that an agent may handle simultaneously for each supported media type

Answer: B,C,E

 

NEW QUESTION 50
Recording Policies can be configured for what type(s) of contact(s)?

• A. Message
• B. Email
• C. Chat
• D. All of the above
• E. Call

Answer: E

 

NEW QUESTION 51
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