Prepare GCX-ARC Question Answers Free Update With 100% Exam Passing Guarantee [2023]
Dumps Real Genesys GCX-ARC Exam Questions [Updated 2023]
NEW QUESTION # 37
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Timeout
- C. Menu Selection Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 38
How many ways are there to initiate a secure call flow?
- A. Two
- B. Four
- C. Five
- D. Three
Answer: C
NEW QUESTION # 39
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- B. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- C. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
Answer: A
NEW QUESTION # 40
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
Answer: C
NEW QUESTION # 41
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome_en-us
- B. prompt user Welcome/en-us
- C. prompt_user_Welcome_en-us
- D. prompt_user_Welcome/en-us
Answer: C
NEW QUESTION # 42
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Chrome
- B. Opera
- C. Internet Explorer
- D. Avant
- E. Safari
- F. Firefox
Answer: A,F
NEW QUESTION # 43
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Schedule
- B. Divisions
- C. Decision
- D. Prompts
Answer: B
NEW QUESTION # 44
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
- B. Looks for the first available agent and ignores any skill requirements
- C. Matches the interaction to the first available agent who has all of the requested skills
Answer: A
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 45
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Automated Scheduling
- B. Load based Scheduling
- C. All of the above
- D. Manual Scheduling
Answer: A,B
NEW QUESTION # 46
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(2020,3,5)
- B. MakeDateTime(5,3,2020)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(3,5,2020)
Answer: D
NEW QUESTION # 47
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- B. Queues provide ACD with a means to determine the skill level requirement of an interaction
- C. Queues match agents to an appropriate interaction using ACD
- D. Queues are the waiting lines for interactions that are routed using ACD
Answer: C
NEW QUESTION # 48
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Microseconds
- B. Milliseconds
- C. Hours
- D. Seconds
- E. Minutes
Answer: D,E
NEW QUESTION # 49
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
Answer: A
NEW QUESTION # 50
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,1,4,3
- B. 2,3,1,4
- C. 2,4,1,3
- D. 2,3,4,1
Answer: B
NEW QUESTION # 51
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Campaign Management
- C. Scripts
- D. Outbound Campaigns
Answer: D
NEW QUESTION # 52
Which ACD routing method routes interaction to the next available agent?
- A. Bullseye ACD
- B. All of the above
- C. Skills based routing
- D. Standard ACD
Answer: D
NEW QUESTION # 53
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 25%
- B. 50%
- C. No Limit
- D. 100%
Answer: D
NEW QUESTION # 54
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Actions
- B. Event Handling
- C. Speech Recognition
- D. Supported Languages
- E. Menus
- F. Dependencies
- G. Data
- H. Prompts
Answer: A,B,D,F,G
NEW QUESTION # 55
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Outbound Flow
- B. Transfer
- C. Transfer to ACD Flow
- D. Hangup
- E. Transfer to Secure Flow
- F. Transfer to Flow
Answer: B,C,E
NEW QUESTION # 56
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
Answer: A
NEW QUESTION # 57
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Secure Call Flow
- B. In-queue Call Flow
- C. Outbound Call Flow
- D. Inbound Call Flow
Answer: D
NEW QUESTION # 58
Which function returns a new instance of DateTime initialized with the specified values?
- A. ToDateTime()
- B. MakeDuration()
- C. MakeDateTime()
- D. AddDuration()
Answer: A
NEW QUESTION # 59
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. CRM
- B. IVR
- C. Telephony
- D. DTMF
Answer: B
NEW QUESTION # 60
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: A
NEW QUESTION # 61
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