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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) Migrating millions of records will cause Order Management to fail during processing due to large volume
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating Assets instead of orders would provide more business Value.
E) Migrating millions of records may reduce query performance due to large data volumes

2. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
B) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
D) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

3. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
B) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
C) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

5. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
D) Create an orchestration plan and define a scenario for each top product offer

Solutions: