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BBPSD Customer Service Sample Questions:

1. A weekly time management planning tool is known as a:

A) Planning schedule grid.
B) Time grid.
C) Day planner.
D) Weekly planning schedule.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Analytical type.
C) Relaxed type.
D) Amiable type.

3. The most effective way of communicating with customers to get instant feedback is by:

A) Internet communication.
B) Face-to-face communication.
C) Email communication.
D) Written communication.

4. Market segmentation means that:

A) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
B) The market that the organisation is selling to has become saturated.
C) There is only a small market that is available to consumers.
D) Organisations can deal quicker with customers.

5. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Positioning.
B) Marketing.
C) Selling.
D) Sales.

Solutions: