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Last Updated: Sep 21, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Foundation |
| Available Languages: | Spanish, German, Portuguese, Japanese, French, English, Chinese, Italian |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the purpose and components of the ITIL service value system | - Governance - Continual Improvement - Guiding Principles - Practices - Service Value Chain |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Think and work holistically - Start where you are - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical - Focus on value - Collaborate and promote visibility |
| Understand the four dimensions of service management | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
| Understand the activities of the service value chain | - Design & Transition - Deliver & Support - Obtain/Build - Plan - Improve - Engage |
| Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
| Know the purpose and key terms of 15 ITIL practices | - Information Security Management - Problem Management - Supplier Management - Release Management - Continual Improvement - IT Asset Management - Service Request Management - Relationship Management - Service Level Management - Deployment Management - Service Configuration Management - Change Control - Monitoring and Event Management - Service Desk - Incident Management |
EXIN ITILFNDv4 Exam: Capable Answers
The EXIN ITIL 4 Foundation is EXIN's certification exam for EXIN ITIL, at the Junior level. Capability comes first; certification displays it. Related credentials include ITIL 4 Foundation.
Upon successful payment, our system emails the EXIN ITIL 4 Foundation vce torrent automatically within about a minute — download to any portable device without limitation, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding ITILFNDv4 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
60 minutes for 40 questions. Practice anywhere without heavy books — the SureTorrent online test engine builds pacing wherever you are.
The EXIN ITIL 4 Foundation blueprint spans 6 domains — including Know the purpose and key terms of 15 ITIL practices, Understand the four dimensions of service management, Understand how the ITIL guiding principles can help an organization adopt and adapt service management. Aim effort at the heavy domains first; the complete outline above lists every subtopic.
None Eligibility rules change over time, so verify the current requirements on the official page (official ITILFNDv4 exam page) before registering.
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EXIN ITIL 4 Foundation Sample Questions:
Which of the four dimensions includes the knowledge bases needed to deliver and manage services?
- A. Organizations and people
- B. Value streams and processes
- C. Information and technology
- D. Partners and suppliers
Correct Answer: C 🗳️
What are the types of asset management?
- A. IT asset management and technical management
- B. Operational and technical management
- C. IT asset management and software asset management
- D. Operational management and IT asset management
Correct Answer: C 🗳️
What should be used to set user expectations for request fulfilment times?
- A. The service levels of the supplier
- B. The time needed to realistically deliver the service
- C. The consumer demand for the service
- D. The time that the customer indicates for service delivery
Correct Answer: B 🗳️
What is the purpose of the 'deployment management' practice?
- A. To protect the information needed by the organization to conduct its business
- B. To plan and manage the full lifecycle of all IT assets
- C. To make new and changed services and features available for use
- D. To move new or changed components to live environments
Correct Answer: D 🗳️
In service relationships, what is a benefit of identifying consumer roles?
- A. It enables a common definition of value
- B. It provides shared service expectations
- C. It removes constraints from the customer
- D. It enables effective stakeholder management
Correct Answer: D 🗳️
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