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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B) A consultant should create new permission sets to grant appropriate access to all required objects.
C) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

2. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create a multi-site quote, add members to the quote, and add products for each site
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D) Create quotes for each individual site and add products, then run multi-site batch jobs.

3. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use the Create Payment Plan action in the Contact Center Console.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
D) Work with an external debt collection agency to ensure customers pay their outstanding amount.

4. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A) Billing related data
B) Meter reading data
C) Caserdated data
D) Contact data

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
B) Modify the application Page Layout to change/add/remove selected elements
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

Solutions: